getbet Privacy Policy
Your Data, Protected

This Privacy Policy ("Policy") applies to all users of the getbet platform accessible at getbet.app, including all associated subdomains, mobile-optimised interfaces, and API-connected applications. It governs the collection, processing, storage, and disclosure of personal data submitted by or collected from users ("you", "your", "the Player") when they interact with getbet's sports betting, live casino, slot gaming, and payment services.

getbet is committed to handling your personal data responsibly, transparently, and in accordance with widely recognised principles of data protection. By creating a getbet account or continuing to use the platform following publication of this Policy, you acknowledge that you have read and understood its contents. If you do not agree with the terms of this Policy, you must discontinue your use of the getbet platform and close your account by contacting our support team.

1 Information We Collect

getbet collects personal data through several channels: directly from you when you register or interact with the platform, automatically through technical systems as you use our services, and in limited cases from trusted third-party sources for identity and payment verification purposes. The categories of data we collect include the following:

Registration and Identity Data

When you create a getbet account, we collect the information you provide in the registration form. This includes your full legal name, date of birth, gender, current residential address in Bangladesh (including district, division, and postal code), mobile phone number, and email address. This data is required to create your account, verify your identity, and comply with our age restriction obligations.

Financial and Payment Data

To process deposits and withdrawals, getbet collects transaction-related information including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), the mobile wallet number or bank account details associated with your transaction, transaction reference numbers, deposit and withdrawal amounts in Bangladeshi Taka (৳), and timestamps of all financial activity. getbet does not store complete payment card numbers. All financial data is processed using encrypted, secure channels.

Identity Verification Documents

As part of our Know Your Customer (KYC) and anti-money-laundering (AML) obligations, getbet may request copies of identity documents including your National Identity Card (NID), passport, or driver's licence. Where a document is requested, it is used solely for the purpose of age and identity verification and is stored securely with restricted access.

Usage and Behavioural Data

getbet automatically collects data about how you interact with the platform. This includes the pages and game categories you visit, the bets and casino sessions you initiate, the duration of your sessions, the device type and operating system you use, your browser type and version, your IP address, and the country and city from which you access the platform. This data helps us improve platform performance, detect fraud, and personalise your experience.

Communications Data

When you contact getbet's customer support team via live chat or email, we retain records of those communications including your messages, any attachments you send, and our responses. This data is used to resolve disputes, improve our support quality, and as evidence in the event of a formal complaint.

2 How We Use Your Data

getbet uses your personal data only for the purposes set out in this Policy. We apply strict internal controls to ensure that data is not processed beyond the scope of its stated purpose. The primary purposes for which getbet processes your personal data are as follows:

• Account Creation and Management: To register your account, verify your identity, enforce age restrictions, and maintain accurate account records.
• Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and to maintain accurate financial records of all account activity.
• Platform Delivery: To provide you with access to sports betting markets, live casino games, slot titles, crash games, and all other getbet services.
• Customer Support: To respond to your queries, resolve disputes, and improve the quality and efficiency of our support operations.
• Fraud Prevention and Security: To detect and prevent unauthorised access, fraud, money laundering, bonus abuse, and other prohibited activities on the platform.
• Regulatory Compliance: To fulfil our obligations under applicable anti-money-laundering regulations, including identity verification, transaction monitoring, and the reporting of suspicious activity where legally required.
• Responsible Gaming: To monitor for signs of problem gambling, enforce self-exclusion requests, apply deposit limits, and comply with responsible gaming best practices.
• Platform Improvement: To analyse usage patterns, identify technical issues, and develop improvements to the getbet platform's functionality and user experience.
• Marketing and Promotions: To send you promotional communications about getbet bonuses, seasonal offers (such as Eid, Pohela Boishakh, and BPL promotions), and new features — but only where you have provided your consent to receive such communications. You may withdraw consent at any time.

3 Legal Basis for Processing

getbet processes your personal data on one or more of the following legal bases, depending on the specific processing activity and the nature of the data involved:

• Contractual Necessity: Processing is necessary to perform the contract between you and getbet — specifically, to operate your account, process your bets and transactions, and deliver the services you have registered to use.
• Legal Obligation: Processing is required to comply with applicable legal obligations, including KYC identity verification, AML transaction monitoring, and age verification under applicable online gambling standards.
• Legitimate Interests: Processing is necessary for the legitimate interests of getbet, including fraud detection and prevention, platform security, and analytics for improving our services, provided those interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, we process your data based on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Where processing is based on consent, getbet will clearly indicate the purpose at the point of collection and provide a straightforward mechanism for you to withdraw that consent. Withdrawal of consent for marketing purposes will not affect your ability to continue using the getbet platform.

4 Data Sharing & Disclosure

getbet does not sell, rent, or trade your personal data to any third party. We share your data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose:

Payment Service Providers

To process your deposits and withdrawals, getbet shares relevant transaction data with our payment partners, including mobile wallet providers (bKash, Nagad, Rocket, Upay) and supported banking institutions (Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank). These providers are contractually bound to process your data solely for the purpose of completing the relevant transaction and are prohibited from using it for any other purpose.

Identity Verification Providers

getbet may use trusted third-party KYC and identity verification service providers to assist with the verification of identity documents submitted by players. These providers operate under strict data processing agreements and are only permitted to process data for verification purposes.

Game Content Providers

The casino and slot games available on getbet are powered by third-party software providers including Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and others. These providers may collect limited technical data (such as session identifiers and game outcome data) to deliver their services. This data is governed by each provider's own privacy policies and is not linked to your personally identifiable getbet account information.

Legal and Regulatory Disclosure

getbet may disclose your personal data to law enforcement agencies, financial regulators, or other competent authorities where we are required to do so by applicable law, court order, or regulatory direction. In such cases, getbet will disclose only the minimum amount of information necessary to satisfy the legal requirement and will not provide advance notice to the account holder where doing so would compromise an ongoing investigation.

5 Cookies & Tracking

getbet uses cookies and similar tracking technologies to operate the platform, improve your experience, and support our security and fraud prevention systems. A cookie is a small text file stored on your device by your browser when you visit a website. The following categories of cookies are used on getbet:

• Essential Cookies: These cookies are strictly necessary for the platform to function. They enable core features such as user authentication, session management, and access to secure areas of the platform. These cookies cannot be disabled without affecting your ability to use getbet.
• Performance and Analytics Cookies: These cookies collect aggregated, anonymised data about how players navigate the getbet platform — such as which pages are visited most frequently and where users encounter technical errors. This data helps us improve platform performance and user experience.
• Functional Cookies: These cookies remember your preferences, such as your preferred display settings and notification preferences, to provide a more personalised experience on subsequent visits.
• Security Cookies: These cookies support getbet's fraud detection systems by tracking unusual access patterns, repeated failed login attempts, and other signals associated with unauthorised access or account compromise.

You may configure your browser to reject non-essential cookies at any time. Please note that disabling certain cookie categories may limit the functionality of some features of the getbet platform. Essential and security cookies cannot be disabled as they are integral to the platform's operation and your account's security.

6 Data Security

getbet applies a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes the following controls:

• TLS 1.3 Encryption: All data transmitted between your device and getbet's servers is encrypted using Transport Layer Security (TLS) version 1.3, the current industry standard for secure web communications.
• Data Encryption at Rest: Sensitive personal data stored on getbet's servers, including identity documents and financial records, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted to getbet employees and contractors who have a legitimate need to access it for their job function. All staff with data access undergo data protection training and are bound by confidentiality obligations.
• Penetration Testing: getbet conducts regular security assessments and penetration tests to identify and remediate potential vulnerabilities in our platform infrastructure.
• Incident Response: getbet maintains a documented data breach response procedure. In the event of a data security incident affecting your personal data, we will notify affected players promptly and take all necessary steps to contain the breach and prevent recurrence.
• Two-Factor Authentication: Players are encouraged to enable two-factor authentication (2FA) on their getbet accounts for an additional layer of login security. 2FA is available via mobile OTP to your registered phone number.

7 Data Retention

getbet retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law or regulatory obligation. Our standard data retention periods are as follows:

• Account and Identity Data: Retained for the duration of your active account relationship with getbet, plus a minimum of 5 years following account closure, in accordance with standard AML record-keeping requirements.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction, to comply with financial record-keeping obligations.
• KYC and Identity Documents: Retained for the duration of your account plus 5 years following account closure. After this period, documents are securely deleted from our systems.
• Customer Support Communications: Retained for a period of 2 years from the date of the communication, unless the communication relates to an unresolved dispute, in which case it is retained until the dispute is fully resolved.
• Analytics and Usage Data: Aggregated and anonymised usage data may be retained indefinitely for platform improvement purposes, as it cannot be linked back to individual players.
• Marketing Consent Records: Records of your consent to receive marketing communications are retained for as long as you are an active getbet member plus 1 year following account closure.

At the end of each applicable retention period, getbet securely deletes or anonymises the relevant personal data in accordance with our internal data deletion procedures. If you request deletion of your data before the end of the applicable retention period, getbet will assess whether the request can be fulfilled consistent with our legal obligations and will respond within 30 days.

8 Your Privacy Rights

As a getbet player, you hold a number of rights in relation to the personal data we hold about you. These rights are outlined below. To exercise any of these rights, please contact the getbet Data Protection team at [email protected] with the subject line "Privacy Rights Request". We will respond to all valid requests within 30 days of receipt.

9 Third-Party Links & Services

The getbet platform integrates third-party services to deliver its full range of features. These include game content providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, Spribe, and Ezugi; payment processors including bKash, Nagad, Rocket, and Upay; and technical infrastructure providers responsible for hosting, content delivery, and platform security.

Each of these third-party providers operates under its own privacy policy and data processing terms. getbet selects providers that meet recognised data protection standards, and all providers with access to player data are required to enter into data processing agreements that restrict the use of player data to the specific service being delivered.

The getbet platform does not contain outbound links to external third-party websites for commercial or promotional purposes. In the event that any reference to an external resource is present on the platform, getbet accepts no responsibility for the privacy practices or content of those external sites. You should review the privacy policy of any third-party service you interact with independently.

Where getbet uses analytics or security tools provided by third parties, those tools are configured to collect only the minimum data required for their stated function and are prohibited under contract from using getbet player data for their own commercial purposes.

10 Policy Updates & Contact

getbet reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the scope of our services. When material changes are made, we will notify active players via the email address registered to their account at least 14 days before the changes take effect. For minor clarifications and non-material updates, the revised Policy will be published on this page with an updated effective date.

Your continued use of the getbet platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the revised terms. If you do not agree with the changes, you must cease using the platform and may request account closure by contacting our support team.

The current version of this Privacy Policy is effective as of January 2026. Prior versions of this Policy are available on request by contacting our support team.

Contact the getbet Privacy Team

For all privacy-related queries, rights requests, complaints, or data protection concerns, please contact the getbet support team using the details below. All privacy communications should include your registered account email address and a clear description of your query to allow us to respond efficiently.

• Email: [email protected]
• WhatsApp: +880 1700 000000
• Support Hours: 24/7 Live Chat | Email responses within 4 hours
• Subject Line for Privacy Requests: "Privacy Rights Request"

This Privacy Policy, together with the getbet Terms & Conditions and any applicable bonus or promotion terms, constitutes the complete agreement between you and getbet with respect to the collection and processing of your personal data. In the event of any conflict between this Policy and any other document on the platform, this Privacy Policy shall take precedence with respect to data protection matters.