getbet Responsible Gaming
Your Wellbeing Comes First

1 Our Commitment to Responsible Gaming

getbet is committed to operating a safe, fair, and transparent betting and casino platform for all players across Bangladesh. Responsible gaming is not simply a compliance checkbox for us — it is a core part of how getbet operates every single day. We design our platform, our promotions, and our support processes with player wellbeing firmly in mind.

Online gambling, including sports betting on cricket, football, and kabaddi, as well as casino gaming, should always be treated as a form of paid entertainment — similar to attending a match or watching a film. The money you spend on getbet should be money you can genuinely afford to lose. At no point should gambling be used as a strategy to generate income, to solve financial difficulties, or to cope with personal problems.

getbet provides a range of practical tools that allow every player to set personal limits, take breaks, or permanently close their account. These tools are accessible at any time through our customer support team. This page explains all of these tools in detail and provides honest guidance on recognising when gambling may be causing harm — and what to do about it.

2 18+ Age Restriction

getbet operates strictly as an adults-only platform. All players must be at least 18 years of age to create an account, place bets, play casino games, or carry out any financial transactions on the platform. This rule is absolute and applies to all players regardless of their location within Bangladesh.

getbet enforces the 18+ age restriction through a mandatory identity verification process. All players are required to submit valid proof of age — such as a National Identity Card (NID), passport, or birth certificate — before full withdrawal access is enabled on their account. Any account where the player's age cannot be confirmed will be suspended until adequate verification is provided.

Protecting Minors

getbet takes underage gambling extremely seriously. If we have reasonable grounds to suspect that a registered account belongs to a person under 18, we will immediately restrict the account, freeze any available balance, and conduct a full identity review. Any winnings accrued while the account was active will be withheld pending the outcome of the review.

If you are a parent or guardian and you believe that a minor in your household has accessed getbet, please contact our support team immediately at [email protected]. We take every such report seriously and will act without delay.

3 Deposit Limits

One of the most practical tools getbet offers for responsible gaming is the ability to set personal deposit limits on your account. Deposit limits allow you to cap the total amount of money you can add to your getbet account within a defined time period, helping you stay in control of your spending without requiring any additional willpower in the moment.

Deposit limits at getbet can be configured on three different timeframes, giving you full flexibility depending on your personal budgeting preferences:

• Daily Deposit Limit: The maximum total amount you may deposit within a single calendar day (midnight to midnight, Bangladesh Standard Time, UTC+6).
• Weekly Deposit Limit: The maximum total amount you may deposit across any rolling seven-day period.
• Monthly Deposit Limit: The maximum total amount you may deposit within a single calendar month.

Deposit limits apply to all supported payment methods simultaneously, including bKash, Nagad, Rocket, Upay, and bank transfers. Once a limit is reached, further deposits will be declined until the relevant period resets or the limit is adjusted.

To set or adjust your deposit limits, contact the getbet support team via Live Chat or email at [email protected]. We aim to action all limit requests within one hour during support hours.

4 Time-Out & Cooling-Off Periods

Sometimes a short break from gambling is all that is needed to regain perspective and maintain a healthy relationship with gaming. getbet's time-out feature allows you to temporarily suspend your account for a defined period without permanently closing it. During a time-out, you cannot log in, place bets, or make deposits — your account is effectively paused.

Time-out periods begin immediately upon your request and cannot be lifted early. When the time-out period ends, your account will be automatically reactivated. If at the end of the time-out you feel you need more time, you can request an extension or, if appropriate, transition to a full self-exclusion.

During a time-out period, getbet will suspend all promotional emails and bonus notifications to your registered email address. We will not send you re-engagement communications designed to encourage you to return to the platform before your time-out expires.

5 Self-Exclusion

Self-exclusion is the most comprehensive responsible gaming tool available at getbet. When you apply for self-exclusion, your account is permanently closed and access is blocked for the full duration of the exclusion period. Unlike a time-out, self-exclusion is intended for players who recognise that their gambling has become a serious problem and who need a firm, binding commitment to stop.

getbet offers the following self-exclusion durations:

• 6-Month Self-Exclusion: A six-month period of enforced account closure. Suitable for players who want a significant but potentially time-limited break from gambling.
• 1-Year Self-Exclusion: A full twelve-month exclusion period during which your account cannot be accessed or reopened under any circumstances.
• 5-Year Self-Exclusion: An extended long-term exclusion for players who need a sustained separation from online gambling.
• Permanent Self-Exclusion: An indefinite, irreversible account closure with no expiry date. This option is available for players who have decided never to return to online gambling.

During the self-exclusion period, getbet will immediately remove you from all marketing lists and will not send you any promotional communications. Any available balance in your account at the time of self-exclusion will be returned to you via the payment method used for your most recent deposit, less any applicable pending bonus wagering obligations under our Terms & Conditions.

To apply for self-exclusion, contact the getbet support team via Live Chat or at [email protected] with the subject line "Self-Exclusion Request". Our team will process your request within one hour and confirm the exclusion in writing to your registered email address.

6 Warning Signs of Problem Gambling

Problem gambling can develop gradually and is often difficult to recognise from the inside. The following warning signs are commonly associated with gambling becoming harmful. If you recognise several of these patterns in your own behaviour, we urge you to take action immediately by using one of getbet's responsible gaming tools or by contacting our support team.

Recognising these signs in yourself — or in someone you care about — is not a reason for shame. Problem gambling is a recognised behavioural condition that responds well to professional support and practical intervention. Taking the first step of acknowledging the problem is also the most important one.

7 Support & Resources

If you believe that gambling is causing harm to yourself or to people around you, getbet strongly encourages you to seek help. Our own support team is available around the clock and can assist you in applying for deposit limits, time-outs, or self-exclusion. However, we also recognise that professional counselling and peer support organisations provide a level of specialised help that goes beyond what a gaming platform can offer.

getbet In-Platform Support

The getbet support team is trained to handle responsible gaming requests sensitively and without judgment. Whether you need to set a deposit limit, request a cooling-off period, apply for self-exclusion, or simply want to talk through your concerns, our team is here to help 24 hours a day, 7 days a week:

• Live Chat: Available directly within the getbet platform — click the chat icon for an immediate response at any time of day or night.
• Email: [email protected] — use the subject line "Responsible Gaming" for priority handling. We respond to all responsible gaming emails within four hours.
• WhatsApp: +880 1700 000000 — for players who prefer messaging-based support.

Independent Support Organisations

For players in Bangladesh who need professional counselling or peer support beyond what getbet can provide, we recommend seeking assistance from a qualified mental health professional, a general practitioner, or a trusted community or religious leader. Structured support for gambling-related issues in Bangladesh is increasingly available through mental health clinics in major cities including Dhaka, Chittagong, Sylhet, Rajshahi, and Khulna.

8 Tips for Safer Play

Responsible gaming is an active habit, not a passive one. The following practical guidelines will help you enjoy getbet's sports betting and casino services in a way that remains genuinely entertaining and financially sustainable over the long term:

• Set a budget before you start: Decide in advance the maximum amount you are comfortable spending in a session and treat that figure as the cost of your entertainment for the day. Once the budget is spent, your session is over.
• Never chase losses: Every bet you place is an independent event. Increasing your stake after a losing run in an attempt to recover previous losses is one of the most common pathways into problem gambling. Accept losses as part of the experience.
• Gamble with disposable income only: Only ever bet money that you could afford to lose without affecting your ability to cover essential expenses such as rent, food, transport, and family obligations.
• Take regular breaks: Set a timer during your gaming sessions and take a five-to-ten minute break every hour. Stepping away from the screen regularly helps maintain perspective and prevents sessions from extending unintentionally.
• Do not gamble under the influence: Alcohol, cannabis, or any other substance that impairs judgment significantly increases the risk of making poor betting decisions and spending beyond your intended budget. Always gamble with a clear head.
• Keep gambling and finances separate: Use a dedicated payment method with a fixed balance for your getbet deposits — such as a bKash or Nagad wallet topped up only to your pre-decided session budget — so that your main bank account is never directly at risk.
• Balance gambling with other activities: Gambling should be one of many leisure activities in your life, not the primary one. Maintaining strong social connections, hobbies, and physical activity outside of gambling is a healthy protective factor.
• Know the odds: All casino games and sports bets carry a mathematical edge in favour of the house or bookmaker over the long run. Understanding this reality helps frame gambling as entertainment with an inherent cost rather than a viable income strategy.
• Use getbet's tools proactively: Do not wait until gambling becomes a serious problem before setting limits. Using deposit limits and session reminders from the start of your time on getbet is a sign of sound judgment, not weakness.
• Talk to someone you trust: Keeping gambling activity secret from partners, family, or close friends removes an important natural check on your behaviour. Being open about your gambling — including wins and losses — helps keep it in proportion.